Wednesday, 1 August 2012

Personal ID

Wow, so, we've been in Clearing for a whole month already! The time has just flown by. Being on the email team, my time is spent a little differently from our trusty telephone operators, but our objective is the same – providing aide and answers to those that contact us.

It’s important to remember that if you have a query about your application, or an application that you’re going to make, that you provide us with some information to help us identify you. This could be your UCAS Personal ID, or if you have one, a Student/Banner ID (you’ll be given one of these if you have already applied through main cycle). This is the same whether it’s an email, online chat or a telephone call – it would be terrible to get the wrong information!

If you want to apply, unfortunately, we can’t do this by email for you, by our telephone operators are more than happy to assist you with this, as long as you don’t have any pending grades and don’t have any offers anywhere else. If you have pending grades, we can’t make an assessment as to whether you meet our criteria and clearing offers aren’t conditional. If you are holding an offer elsewhere, or have referred yourself to another institution, we can’t see your details on UCAS, which means we can’t verify what you’re telling us. Even if you have all A*’s for your ‘A’ levels, or D*’s for your BTEC Extended Diploma, if we can’t check it, we can’t take your application. We appreciate that this is extremely disappointing for enquirers, but this is the fairest way to process applicants.

The Clearing Hotline, 020 8331 9000, is currently open Monday to Friday, between 9am and 5pm. You can also chat with us online, between 9am and 5pm, to check programme availability and apply, if calling isn’t convenient. Visit us at and hit “Start the Chat”, where one of our operators will be more than happy to help you with your enquiry. You can also email us at to check programme availability, or for more information on how to apply through Clearing.

Hoping you all get the results you desire!

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